Terms & conditions

PURCHASES

Shop items are listed in US Dollars. If you are purchasing from an alternative currency, the exchange rate is determined at the time of purchase according to the customer’s bank.

Exchanges and Refunds
We are unable to exchange or refund items that have been delivered. If you have not received your items or received the wrong item, please contact us. Refunds will be issued to your original payment method. If an address is entered incorrectly at the time of purchase, we will resend your item for an additional shipping fee upon request.

Shipping
Shipments are batched every Tuesday from our distribution center in Berlin, Germany. Please allow 3-10 days for orders shipping within the European Union, and 2-3 weeks for international orders. 

If the customer provides inaccurate or incomplete information that causes the package to be delayed or returned to the distribution center the customer accepts this as a consequence of his or her own actions. Items can be resent to the customer for an additional S&H fee equal to the original such fees charged. 
 

INTERNATIONAL ORDERS

International orders may be subject to import duties and taxes levied by the destination country’s government. Any additional fees including but not limited to duties and taxes are not covered by the shipping fee charged when your order is placed. Any such additional charges must be paid by the recipient/customer.

Due to the customs process, delivery times are estimates and may take longer than stated. In some cases, packages may be held in customs until any additional fees are paid.

Customs policies vary widely from country to country. Please contact your local customs office regarding these policies including duties and taxes.


For any questions or comments you may have please contact us.